Candidate Care Consultant

Job Description

Flourish Education Recruitment are continually growing and looking for a Candidate Care Consultant or Recruitment Resourcer to join our fantastic team. Working within the education sector is challenging and fast-paced but super rewarding. Our people are what make us here at Flourish and we are a hugely supportive, slightly bonkers, friendly, and dedicated team.

As part of our growth plans, we're looking for two Recruitment Resourcers or 'Candidate Care Consultants' who can help us to continue to provide an exceptional candidate experience that sets us apart. Whether you’ve had previous experience as a Recruitment Resourcer or are simply someone who prides yourself on delivering the very best customer service, we’d love to hear from you!

About The Role

As a Candidate Care Consultant you will:

-      Help to differentiate Flourish Education from our competitors by providing an exceptional experience for all candidates that come into contact with us.

-      Proactively identify, attract and shortlist candidates who meet our Flourish requirements

-      Write, post and manage job adverts for your team

-      Write candidate CV’s  

-      Own and proactively manage a network of talented professionals relevant to the roles we recruit here at Flourish

-      Build and retain relationships with pre-qualified candidates and manage the candidate network

-      Help to identify and share new business opportunities

-      Provide general support to our team of Recruitment Consultants

-      Maintain candidate compliance, carrying out pre-employment and compliance checks alongside our compliance team

-      Monitor applications received, ensuring that all applicants are contacted and processed efficiently

-      Qualify and present candidates in line with job vacancies

-      Provide first line support for all candidate enquiries

No previous recruitment experience is needed, but you will need to:

  • Have an excellent telephone manner and be comfortable on the phone – we spend a lot of our time on calls and video registrations with our amazing candidates
  • Be excellent at building relationships quickly and maintaining them
  • Be tenacious and resilient
  • Demonstrate excellent questioning and listening skills
  • Operate ethically and with integrity always - A good Recruitment Resourcer operates ethically and respects the confidentiality of their candidates whilst adhering to legal and regulatory requirements.
  • Take a customer focused approach
  • Have the ability to prioritise and escalate where necessary
  • Have a high attention to detail
  • Be confident to ask for help if unsure – we’re a super supportive bunch


We’re huge on accountability and autonomy for everyone here at Flourish and believe wholeheartedly in continuous growth and development.

We love to acknowledge hard work and offer plenty of progression opportunity wherever and whenever we can. We’ve got big growth plans too!

Our Candidate Care Consultants receive excellent benefits with us, including:

  • 4.5 day working week but paid for 5 (after probation period)
  • 36 days holiday – 3 weeks off in summer holidays
  • Reduced hours during school holidays (8am – 3pm)
  • Friday early finish
  • Vitality health insurance (after probation period)
  • Mental health support
  • Discounted gym membership at Virgin Active, Nuffield Health or David Lloyd (after probation period)
  • Promotions, Awards & Recognition – We celebrate both the big and little wins. Recognising achievements outside of revenue and promotions is just as important to us.
  • Clear development plans and annual pay review – We’re big on continuous development here
  • Regular team days out
  • Smart Casual Dress
  • Growing list of other benefits – We are always looking to improve our employee value proposition and so we are continuously reviewing and adding to our benefits to ensure Flourish are an employer of choice.

Our term time hours are 7 / 7.30am – 4.30 / 5.00pm (shift rota) and reduced hours during school holidays 8:00am – 3:00pm.

Our office is based in Northfield with excellent local transport links so is easily commutable from most areas of Birmingham including Kings Norton, Cotteridge, Stirchley, Selly Oak, Bartley Green, Longbridge and Quinton as well as Bromsgrove and Redditch.

If we sound like home, then please apply now or call Jessie for more information.

We can’t wait to meet you!